Topic:

Ombudsman Services and Person-Centered Care: Stories from the Front Line!

Speaker:

Nicole Howell, Executive Director for Ombudsman Services of Contra Costa County

Nicole is responsible for ensuring that the 9,000 residents of long-term care in her community have access to the highest level of care, respect and above all are able to live free of abuse and neglect. Prior to her role with OSCC Nicole worked for nearly five years as the Director of Operations for Ombudsman Services of San Mateo County where she  became a fierce advocate for senior and dependent adults and immersed herself in culture change initiatives and person centered care philosophies.